This role reports to the Clinic Operations Manager of the Group. Bridgepoint Health is an operating entity of Sheares Healthcare. As a clinic operations executive, you are the first line support to assist with the administrative and operational support of the clinic. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

- Ensure clinic’s operational readiness

- Ensure up to date information related to clinic operations (e.g. operating hours)

- Ensure that clinic assets are in optimal working condition, through planned review cycles and collaboration with clinics, facility management, IT teams

- Ensure optimal staffing levels and resource allocation and rostering is timely and adequate

- Keep abreast of latest ministry guidelines, ensure clinic’s compliance to regulatory standards, assist in licensing requirements and clinic licensing needs

- Ensure stock levels (consumables and non-consumables) are sufficient to support clinic operations

- Assist in the drafting of workflows and SOPs

- Assist in the periodic audit of workflow, SOP compliance

- Work closely with HQ and Clinic team to refine and optimize workflows and SOPs consistently

- Assist in training of clinic staff and managing staff development to enhance their skills and performance

- Manage patient appointments and follow-ups to optimize clinic efficiency

- Work with vendors, suppliers, and contractors to ensure all materials and equipment align with project timelines, quality standards, and budget requirements.

- Work with TPA/clients for clarification of claims and furnishing of supporting documents

- Work with relevant agencies and PCN coordinators if there are follow ups for claims related to government schemes

- Handle patient feedback, coordinate internal escalation process and track to resolution

o Work with Facility Management to coordinate with clinics on the preventive maintenance of the clinic

o Work with clinic to raise IT related tickets for support/resolution

o Collating documents and submission of documents in a timely manner

o Assist with procurement related matters if necessary

o Assist clinic with patient refund (approval and execution)

o Support projects taken on by the group including but not limited to onsite health screening projects

o Support on tender documentations and administrative work

o Assist HR in employee related claims, administering of employee feedback and performance review of clinic staff

o Assist Finance in month end closing and collation of documents from clinics

o Assist in the reconciliation of TPA/government related claims and data entry for administrative charges.

o Assist in providing inputs for budget preparation

o Generate corporate invoices for B2B clients

- Ensure proper documentation and filing of all operations related documents

- Secretariat support - Minute taking and follow up tracking

Assist with tasks otherwise assigned to by Clinic Operations Manager.

- Familiarity with the way of working of a clinic, able to assist in clinic shifts when necessary

- Relevant experience in hospitality or healthcare industry is advantageous

- Team player, good interpersonal and communication skills

- Familiarity with various clinic management systems is a plus

- Technology Savvy and computer-literate including use Microsoft Office applications

For You

Adults

Pediatrics

Point of Care

Procedures

Health Screening

For Business

Occupational Health

Health Screening

Health Talks and Education